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The Homestay Company (THC) aims to provide flexibility and clarity for tenants while ensuring a smooth rental process. This policy outlines the terms regarding refunds, cancellations, and obligations for tenants who rent properties from THC. By confirming a booking with THC, you agree to the terms set forth below.
Booking Confirmation and Token Advance:

  • To confirm a rental booking, tenants are required to pay a token advance equivalent to one month’s rent.

  • Once the token is paid, THC will confirm the booking, and the payment receipt will be given.

  • No refunds of the token payment. This is a non-refundable payment, regardless of the circumstances.

Payment Terms

  • Move-in Payment: The Security Deposit must be paid by the tenant at the time of Biometric Agreement or before the move-in date.

  • Monthly Rent: Rent must be paid within the first three days of every month. Once the rent is paid, THC will issue rent receipts for the payment.

Lock-in Period and Termination

  • Each rental property is subject to a lock-in period, which can vary based on the agreement. The lock-in period will be specified in the rental agreement.

  • During the lock-in period, tenants cannot terminate the tenancy unless a valid reason is provided. The tenant must submit a formal request to THC, and THC will evaluate the case on a case-by-case basis.

Notice Period

  • After the lock-in period ends, a tenant wishing to vacate the property must provide at least one month’s notice to THC.

  • The notice period is mandatory and cannot be waived. If the tenant fails to provide the notice or vacates the property without approval, THC will deduct the required amount from the Security Deposit to recover any outstanding rent or damages.

Early Termination and Eviction

  • If a tenant wishes to terminate the tenancy before the end of the lock-in period, they must submit a valid request to THC with a replacement person occupying the space, provided all the Terms & Conditions are followed.

  • If the tenant leaves the property without finding the replacement or without fulfilling the lock-in period requirements, the Security Deposit will be forfeited.

Biometric Agreement and E-Rent Agreement

  • The Biometric Agreement, also known as Leave & License agreement is mandatory to be done according to the State Laws. Half of the total agreement cost will be borne by tenants

  • The E-Rent Agreement specifies the code of conduct, where tenants agrees to follow all the rules and regulations.

Penalties and Dispute Resolution

  • Tenants who violate the Code of Conduct and Society Rules will be penalised based on the situations or the case.

  • THC. holds no responsibility in quarrels between the tenants/roommates. If required, ombudsman department handles the situation based on the scenario and the respective tenant will be fined for creating chaos.
  • Tenants are 100% liable if society finds them guilty in any of the case, and if fined, tenants should pay the respective amount towards Society/RWA.

Changes to the Policy
THC reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be reflected on our website, and tenants are encouraged to review the policy regularly.

Contact Us
For questions regarding this Refund and Cancellation Policy or to submit a termination request, please contact us:
The Homestay Company (THC)
Email: support@thehomestaycompany.com
Phone: +91-080-69641099/+91-8856-890830